Guidelines

 

• Orders may be e-mailed to your sales representative, or faxed to 972-478-5642.
• We ship Monday through Friday, and start processing orders at 9:30 A.M. and our cut-off time is 5:00 P.M., CST.
   
• All orders received before our cut-off time will ship out the same day unless agreed otherwise.
• Our cut-off time for FedEx Ground is 1:30 P.M.  Any FedEx Ground orders received after that time will ship the next business day.
• We will ship worldwide, except to embargoed countries.

Packages less than 150 pounds or dimensions of 25 x 25 x 25 and less

• We ship only using FedEx and UPS.
   
• Please ensure the bill to account number is present on the purchase order.
   
• All COD shipments will have the shipping added to the invoice.
• For other couriers, please contact your sales representative.  It will be responsibility of the customer to provide the bill of lading, and schedule the pickup.

Freight / Packages more than 150 pounds or dimensions greater than 25 x 25 x 25

 

• All palletized items require a one day lead time, unless agreed otherwise.
• We do not send freight COD.  Speak to you sales representative for other payment methods.

Please read the following before returning any item, to avoid any delays:

• Click the link above labeled RMA Form, fill out all necessary information, and then click the Submit button located at the bottom right hand corner of the form.

• The RMA form must be filled out; we will not authorize any returns without the RMA form completed by the requesting customer.
• All parts are subject to a 20% restocking fee, if tested good upon arrival.
• An RMA number must be obtained before returning any item; note that parts coming back without RMA numbers will be refused.
• The RMA number must be referenced on the airway-bill, otherwise shipping charges will be refused.
• RMA's are valid for 20 days after issuing date.
• Check parts for our serial numbers before sending back.
• Reference the RMA number outside of box
• Do not use our account for returns unless authorized by MET.
• If returned on our account without proper authorization, all shipping costs will be deducted from the credit memo.
• 30 day warranty issued for most parts, unless otherwise agreed.
• Shipping charges are non-refundable.